Privacy policy

Welcome to Lurex.shop. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

Information We Collect

When you visit or place an order on Lurex.shop, we may collect the following information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely by our payment providers)
  • IP address and device information
  • Website usage and browsing data through cookies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide order updates and shipping notifications
  • Respond to customer support requests
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send promotional emails only if you choose to receive them

Payment Security

Your payment information is processed securely through trusted payment providers. Lurex.shop does not store your complete credit or debit card information.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Enhance your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third-party service providers, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers

These partners only receive the information necessary to perform their services.

Data Protection

We use appropriate security measures to help protect your personal information from unauthorized access, misuse, or disclosure.

While no online system is completely secure, we continuously work to maintain the security of your information.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where permitted by law
  • Opt out of promotional emails at any time

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Lurex.shop

Email: Support@lurex.shop

We aim to respond to all privacy-related inquiries within 24–48 business hours.