1. Where do you ship?
Currently, Lurex.shop ships only within the United States (USA).
2. Do you offer free shipping?
Yes! We offer FREE Standard Shipping on all orders within the United States.
3. How long does shipping take?
- Order Processing: 1–3 Business Days
- Estimated Delivery: 5–10 Business Days
Delivery times may vary during holidays or due to carrier delays.
4. How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number.
5. Can I change or cancel my order?
If your order has not yet been processed, please contact us immediately at Support@lurex.shop.
We will do our best to assist you.
6. What is your return policy?
We accept returns within 30 days of delivery for eligible items.
Before returning any product, you must contact our support team for return instructions.
7. How do I request a refund?
Email us at Support@lurex.shop with your order number and the reason for your request.
Once your return is received and inspected, your refund will be processed to your original payment method.
8. What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order and include clear photos of the item and packaging.
We'll work quickly to resolve the issue.
9. What payment methods do you accept?
We accept secure payment methods available during checkout.
10. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your payment information.
11. How can I contact customer support?
You can reach our support team anytime by email.
Email: Support@lurex.shop
We typically respond within 24–48 business hours.
12. Why should I shop with Lurex.shop?
- Free Shipping Across the USA
- Secure Checkout
- High-Quality Products
- Easy Returns
- Friendly Customer Support
- Customer Satisfaction is Our Priority